Ziphi Nkomo Training Services

Typical courses presented by Ziphi Nkomo Training Services CC:

Course name	Target group	Duration	Content	Course outcomes
Industrial Relations	Management & Supervisors	2 days or alternatively divided in 3 hours sessions	LRA, dismissals, Employee counselling, Group problem solving, Suspension, Disciplinary hearings, Appeal procedure.	To equip all managers and supervisors with the knowledge and skills to apply Industrial Relations in the workplace.
Risk Assessment	All safety reps and supervisors	1 day	Risk Assessment in context
Incident Investigation	All safety reps and supervisors	1 day	Incident Investigation in context
Safety, Health, Environmental and Quality Representative	SHEQ representatives, managers, supervisors	2 days or alternatively divided in 3 hours sessions	Legislation OHS Act Sec 8, 13, 14, 17,18 Steps in the inspection process Practical nomination and election process Physical appointment of SHEQ rep Physical Inspection Forming of SHEQ Committee	To equip SHEQ representatives, managers, supervisors to perform and supervise SHEQ representative activities in the workplace successfully
Use, Maintenance, Limitations of Hand Tools	Journeyman, apprentices, mechanics, handyman, maintenance personnel	1day	Overview, Different hand tools, use of each, maintenance of each and Limitations of each	To equip Journeyman, apprentices, mechanics, handyman, maintenance personnel
ETDP	Management & Supervisors	5days	Facilitate an adult learning program Plan and conduct outcomes based assessments	To equip risk managers and supervisors to be facilitators and assessors in the core areas in the workplace
BEHAVIORAL SAFETY	Management & Supervisors, Safety reps, Employees	2 days	The Safety process Common activators of at risk behaviour PPE How to increase safe behaviour Overview Introduction to behavioral Psychology Basic concepts of the behaviour based safety process Monitoring Observing the safe behaviour process and Safety perceived as a value Summary	To increase safe behaviour and decrease risky behaviour
OHSAS 18001	Management & Supervisors	2 days or alternatively divided in 3 hours sessions	Occupational Health and Management Systems Systems Specification Guidelines for the Implementation of OHSAS 18001 Document 3.4 Preparation of work procedures Continual improvement Initial status review OHS policy Planning Implementation and operation Checking and corrective action Management Review	To equip all managers and supervisors to apply OHSAS standards in the workplace
SHEQMAN	Managers and Supervisors		Risk Management SHE Legislation Occupational Health Environmental Management ISO14001 Behaviour Based Safety	To equip Safety Managers to verify compliance, co-identifies problems and act pro-actively To understand SHEQ controls, procedures and management
ISO 9001	All Staff with emphasis on Management and Supervisors	3 days	Terminology Quality theory Process approach QMS principles General requirements QMS Documentation Management responsibility Resource Management Product realization Measurement and analysis ISO Checklists	Provide a strategic approach to management systems Ensure that Organization meets the Customer’s needs Constant assessment of systems effectiveness Streamline documentation through ISO 6 procedures
Human Resources for non HR Practitioners	Management & Supervisors	2 days	Fundamentals of HRM, HR planning, Select and recruit staff, Training & development, Reward systems, performance appraisals	Managers and supervisors will be able to manage their staff effectively in line with company policies, systems and procedures.
Customer Care level 1	All Staff	2 days	Customer profiles, Customer relations, Satisfying the Customer, Customer loyalty, Service breakdown and recovery, Internal Customer care, Measuring CSI	All staff will be able to apply value added customer practises to enhance customer satisfaction and build relationships through service delivery.
Customer Care level 2	Management & Supervisors	2 days	Managing customer satisfaction, Measuring tools, Corrective action, Life time value of customers, Multi-culturism in workplace, Relationship building, Customer Value systems Customer types	Management and supervisors will be able to track, enhance and maintain a customer centric workforce with the aim of instilling the WOW factor in customer interaction.
Aids Hypertension TB and diabetes Awareness	All Staff	½ day
Leadership	Management & Supervisors	2 days	Leading a team, Staff value systems, Lessons from the Geese, Staff profiles, Performance management Monkey management	All managers and supervisors will be able to lead the teams effectively to maintain and exceed company and departmental objectives.
Cash Handling	Cashiers & supervisors	1 day	Rules & regulations, Receiving of payments, Banking of payments, Client liaison, Service quality, Conflict resolution, Interpersonal skills	All cashiers and supervisors will be equipped to effectively receipt and bank monies. Shortages and surpluses are minimized through the % of negligence approach.
Time Management	All Staff	2 days	How to be become organised, Quadrants of time, Time wasters, Effective use of time, Planning, SPACE	Staff to become more productive and reach daily- as well as overall targets.
Selling Skills level 1	Entry Level Sales Staff	2 days	Expectations, goals and objectives in business, professional salesmanship, sales process and interviews, segment the market, client liaison	Knowledgeable Staff, skilled and productive, positive attitude, proper planning and realization of goals and objectives
Selling Skills level 2	Supervisors	2 days	Draft up a sales-plan, creating a favourable impression with the customer, Lead and supply times, product range, resource requirements	Dissemination of information about client liaison and “buying temperature” realization of company goals and objectives, resource requirements outcomes
Selling Skills level 3	Management	2 days	Why do people buy, why do they sell? Key ratios	Strategic knowledge which lead to the answers of the why, when where and who questions
Presentation Skills	Management & all Sales Staff	2 days	About presentations, Determining a venue, Presentation aids, Oral presentation, Multiculturalism in presentations, Handling difficult situations	Managers and sales staff will be able to apply their presentation skills with confidence and thus enhancing company image and sales performance.
Multicultural Work session	All Staff	½ day	Origination of cultures, Differences inside and outside the work environment	All staff will be sensitized on differences in cultures which will improve internal as well as external customer relations.
Service Admin Processes ( Motor Industry)	All frontline workshop staff	2 days	The elements in the process, and the interrelationship between the elements and departments	All frontline staff will understand the process as well as the do’s and don’ts with a strong focus on CSI implications
Debt Recovery Skills Learning Program	All Frontline Staff	3 days	Business and Credit Management, Professional conduct and ethics in collections, Debtor Location & Collection Procedures, Personal Effectiveness Communication and Telephone Collecting Skills
Sales Management Program	Sales Management	3 days	The Sales Manager’s Job, Sales Planning, Organizing for Results, Recruitment & Selection, Training & Development, Leading the Sales Team, Motivating the Sales Team, Performance
Business Management Development Program	All Managers	3 days	Generic Management, Logistics Management, HR Management, Marketing Management, Procurement & Supply Management, Financial Management, Operations Management
Financial Management for Non-Financial Managers	All Supervisors	3 days	Important accounting concepts, financial statements (income statement, balance sheet etc…), taxation, budgets, financing, ratio analysis,
Junior Management Development Program	Junior and middle mgmt	3 days	The task of the manager, Planning, Problem Solving & Decision-making, Organizing, Leading, Conflict handling, Motivation, Communication, Control (Entry level managers and supervisors)
Team Leader Development Program	All Team Leaders and Supervisors	3 days	Understanding teams, Managing teams, Understanding individual and team behaviour, Improving Team Performance, Communication in Teams and Team Development Strategy
Employee Development Program	All Staff	3 days	Self-Management, Problem-solving, Behaviour Change, Self-Efficacy, Communication/Listening Skills, Personal Goal Setting & Action Planning
Business Presentation Skills	All managers and Supervisors	3 days	Overcoming stage fright, developing your presentation, Presenting your presentation, Presentation media, Handling groups
Train-The- Trainer Program	All Trainers	3 days	Adult Didactic Principles, Outcomes based learning programs, Training techniques, Training media, Communication, Handling groups and learners, using questions, Assessing and evaluating training
Team & Leadership Programs	All Team leaders and supervisors	3 days	A Variety of learning areas are addressed per client specific requirements at our Outdoor Learning Centre near Bela-Bela or at a venue of your choice.
Basic Life Support, CPR and First Aid Training	All Staff	3 days	Level 1 – 3, Basic Life Support for infants, children and adults.
Employment Equity	All supervisors and Management	3 days	Overview, Implementation monitoring and maintenance
Four wheel drive	All Staff	1 days	4x4 Theoretical and practical exposure
Conflict Management and Negotiation Skills	All supervisors and Management	2 days	Level 2 Overview, communication and conflict resolution skills
Picker / Packer	All picker and packer staff	1 days	Level 2 Theoretical overview and practical exposure on stacking, packing and picking of goods
Goods Inventory and Receiving	All Goods Inventory and Receiving Staff	1 days	Level 2 Theoretical Overview practical application of receiving and inventory management
Forklift Training	All Forklift drivers and alternate drivers	3 days	Level 2 Theoretical overview and practical exposure inclusive of applicable safety aspects inherent to the function
Power Pallet Truck Training	All applicable drivers	3 days	Level 2 Theoretical overview and practical exposure inclusive of applicable safety aspects inherent to the function
Reach Truck Training	All applicable drivers	3 days	Level 2 Theoretical overview and practical exposure inclusive of applicable safety aspects inherent to the function